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Frequently asked questions
Is this service a bit like Magento Go?
What kind of tech support is included in the package?
Do you install extensions?
What if I install an extension and the site starts to have problems?
Are backups included? If so, what is the backup schedule?
Can you help me to integrate with Paypal?
What about other payment gateways?
What are your support hours, from what time to what time?
Where is the server located, in what country and state?
If at some point during the year I feel I need to move to a different supplier for any reason, am I able to export the shop, it's designs, products, customers, order history, users, database and everything else?
Do you guys use SVN to make site updates? Do you make updates to a localhost dev version first then push them live?
If during the year I have new requirements, are you able to provide additional development services on a case by case basis?
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